Holy Family University: Counseling Center Crisis/Emergency Assistance

Crisis/Emergency Assistance

What is an Emergency?
A behavioral health emergency is an emotional or behavioral crisis that warrants immediate attention by a behavioral health professional. This may include, but is not limited to, significant changes in behavior that are not characteristic of a person, the presence of disruptive symptoms that interfere with the responsibilities of daily living, direct or indirect expressions of the intent to harm self or others, or the experience of a trauma.

Daytime Emergency Services
The Counseling Center does not provide emergency services 24 hours a day, seven days a week, but does offer support as described here.

On-Campus
The Counseling Center can provide crisis intervention on a limited basis.  Students may call the Counseling Center (267-341-3232) during regular daytime hours to request an emergency appointment. Students requesting an emergency visit at the Counseling Center are expected to accommodate the time offered for an appointment, missing a class if necessary.  Counseling Center staff will try to accommodate requests for emergency assistance where possible but may need to refer students to local emergency services (see listing below).  Do not send an emergency communication via e-mail, as e-mails may not be reviewed regularly and are not guaranteed confidentiality. 

Students should NOT leave an emergency message on voicemail if the counselor does not answer the phone. Students who receive voicemail or cannot wait for an appointment should dial Public Safety on campus (267-341-3333).  Public Safety can page the Counseling Center Director and/or arrange for emergency transportation to a local hospital.  

Off-Campus
When a crisis occurs and the student is off-campus, the student should call 911, go to the nearest hospital emergency room for assistance, or the local crisis response center (CRC). These and other local resources are listed below.

Aria Torresdale Hospital
Emergency Room - 24 hours: 215-612-4055
Main hospital number: 215-612-4000

Mental Health Association of Southeastern Pennsylvania Psychiatric Emergency Services
Bucks County (Lenape Crisis Center): 1-800-499-7455
Montgomery County: 610-279-6100
Philadelphia County: 215-685-6440
Southern New Jersey: 856-428-HELP (4357)

Nazareth Hospital
Emergency Room - 24 hours: 215-335-7705
Main hospital number: 215-335-6000

Northwest Human Services of Philadelphia  
215-632-9040

Philadelphia Police Department Special Victims Unit
24-Hours: 215-685-1180, 215-685-1181, or 215-685-1182

Temple-Episcopal Hospital – Behavioral Health  
Crisis Response – 215-707-2577      

Temple-Episcopal/Philadelphia SVU for Sexual Assault   
215-685-3251

Women Against Abuse
24-Hour Hotline: (domestic violence) 215-386-7777

Women Organized Against Rape (WOAR)
24-Hour Hotline: 215-985-3333