Student Success Systems Librarian  

Posted: August  2022

Student Success Systems Librarian

The Student Success Systems Librarian provides broad support, including first-line technical support and day-to-day administration, of the library’s electronic environment including the library management system, access management system, databases and other electronic academic resources and the library website. Additionally, the Student Success Systems Librarian provides support to the Center for Teaching & Learning (CTL). 

Primary duties include managing, configuring, maintaining, implementing, and troubleshooting all systems and the library's and CTL’s website to ensure optimal performance, usability and accessibility. This position also collaborates to facilitate consistent discovery and access to library resources across all platforms and formats and acts as the primary liaison with technology vendors and the campus IT department. Additionally, this position is expected to provide research and input on new technology systems, software, and equipment to enhance the operation and services of the library. The Student Success Systems Librarian serves as a representative on the university’s Committee for the Oversight of Blended and Online Learning (COBOL).

Employees must understand the mission of Catholic Higher education and be committed to the core values, mission, goals, and objectives of Holy Family University. 

Essential Duties and Responsibilities

Library Technology, System Management and Reference Research Support

  • Administers and configures the library management system (Folio) and access management system (OpenAthens), including system administration, management of user profiles, and configuration of circulation, acquisitions, cataloging, and resource management policies 
  • Ensures access to print and electronic resources via management, configuration, updating, and administration of the library management system and library discovery service (EBSCO/EDS) and subscription database platforms; serves as the primary technical liaison with vendor IT to identify and resolve access disruptions
  • Develops, customizes, and codes user interfaces for library services’ web presence, including, but not limited to, updating, optimizing, planning and creating content in electronic formats
  • Troubleshoots library hardware and software problems and serves as liaison to the campus IT department
  • Performs original cataloging in MARC format as needed and consults with staff regarding cataloging issues
  • Provides research assistance in all formats and across platforms; develops and maintains web-based library research guides
  • Performs collection development through review and selection of library resources
  • Conducts information literacy sessions for students at undergraduate and graduate levels; conducts specialized research as requested

Center for Teaching & Learning Student Support Technology and System Management

  • Supports students in the doctoral programs as an APA reviewer.
  • Supports all Canvas tools, Ally, scheduling apps, WC Online for tutoring, CRM Advise, Examsoft and other university-wide systems supporting student success
  • Conducts workshops on digital data
  • Engages in assessment projects connected to student success
  • Provides instruction that upholds justice, diversity, equity and inclusion with engaging activities.

Management and Reporting 

  • Participates in professional development activities to enhance skills and professional growth
  • Prepares statistics and reports for IPEDS and other university data requirements
  • Prepares statistics and reports in collaboration with other campus offices in support of student success
  • Utilizes best practices in support of system management and reporting
  • Plans and leads library projects including reviewing, updating and streamlining print and digital collections for content 

Interdepartmental Support and Communication 

  • Actively serves on the Committee for the Oversight of Blended and Online Learning (COBOL) and communicates information to library and CTL staff
  • Liaison with Schools to support student success in the library and the CTL


  • A Master’s degree in Library/Information Science from an ALA accredited program is required
  • A Bachelor's degree in computer science, information design, network technology or equivalent is preferred
  • A strong background in computers/technology and non-print materials formats is required
  • Experience managing digital assets throughout their lifecycle
  • Experience with programming languages, relational databases and web technologies 
  • Experience developing and/or troubleshooting technological tools and applications
  • Experience in providing reference service in various formats is preferred

Required Knowledge Skills and Abilities

  • Knowledge of current and emerging standards, formats and protocols relevant to digital repositories is an asset 
  • Working knowledge of MS Office software applications
  • Ability to keep accurate records and statistics and organize work
  • A pleasant and collegial manner; good decision-making abilities in public service situations
  • Ability to work independently in a team environment and willingness to think creatively and coordinate with other staff on projects and special events
  • Strong communication and interaction skills 
  • Good customer service philosophy and practice 

Review of resumes will begin immediately and continue until the position is filled.  To apply, submit resume and cover letter to