Policy Name:  Housing Policies

Policy Number: STU-7017

Effective:  Legacy

Revised: Not applicable

Policy Statement

Residential Living Expectations, Policies, and Procedures

The Office of Residence Life strives to provide residents a safe place to live, learn, and grow through residential programming, community outreach (interaction), and community standards. With this mission in mind, the students living in university housing are expected to treat their fellow students and neighbors with the utmost consideration while making every effort to maintain respectful relationships within our community.

Students living in university housing are expected to abide by the following policies, procedures, and expectations governing students living within Holy Family University’s residence halls. Adherence to these policies, procedures, and expectations helps to ensure that the campus community is a pleasant, fair, and enjoyable place to live. Students in violation of these policies, procedures, and expectations may be subject to disciplinary action as dictated by the University’s Code of Conduct. Questions concerning these policies, procedures, and/or expectations, should be directed to the Office of Residence Life. These policies, procedures, and expectations may be amended by the Office of Residence Life during the course of the academic year at any time. Please refer to the Residence Life Housing Contract for additional policies and procedures.  


Residence Life Community Expectations

The Office of Residence Life works diligently to create a welcoming, safe, and warm atmosphere within the residence halls. All Holy Family University students have the right to basic dignity and respect. Students have the right to be free in their residences from undue noise, odors, and/or behaviors that impede the pursuit of their education. No student shall be subjected to conditions that might involve a violation of the law in his/her own residence or common area. Any student found infringing on another student’s rights may face disciplinary actions.

Students who feel that their basic dignities are being infringed upon, are encouraged to respectfully confront inappropriate, disruptive behavior and/or attempt to resolve their complaints with involved parties. Depending on the severity of the inappropriate behavior, students may seek the assistance of professional Residence Life staff members and student Resident Advisors. The Residence Life staff is here to listen, assist, and support students with any issues or concerns. Residence Life staff can’t properly assist students who do not report issues of concern within their living space. Discounts are not offered for students who have issues within the residence halls.


Resident Requirements

Residential living is a vital component of a student’s social and educational experience which encourages engagement within the campus community. Therefore, all residents in university housing must be full-time undergraduate students (12 credits minimum) and in good academic standing. Graduate housing will only be granted if there is availability. If a student falls below the mentioned number of credits due to dropping a class, changing majors, etc., the Office of Residence Life should be notified by the resident immediately. After being notified by the student and/or the university’s academic offices, Residence Life will determine if university housing will still be granted. If housing is granted, the part-time student will automatically be placed on disciplinary probation until the term ends, or they become full-time again. Students must start each term as at full-time credit status. Exceptions may be made for seniors who don’t have a full credit load left. These requests must be made in writing to the Associate Director of Residence Life.

Health insurance is required for all resident students. Proof of insurance will be required annually upon applying for university housing. Students are responsible for notifying Health Services and Residence Life if any changes or cancellations to their policy occur. Please see Health Services in Stevenson Lane (113D) for more information. All medical records, including immunizations and physical forms, must be completed and up-to-date before a student can reside on campus. 


Housing Assignments

Housing assignments and placements are the exclusive responsibility of the Office of Residence Life. Residence Life reserves the right to change or modify housing assignments and fill housing vacancies, as necessary, for any reason. Students may not change assignments without authorization of Residence Life. Attempts to manipulate the housing assignment process may result in disciplinary action.


Cancellation of Housing Contract or Withdrawal from Housing 

If a student decides to move out of housing after the fall semester, and remains enrolled at the University, the student will be charged a $500 housing cancellation fee. If a student is moving out due to a financial hardship, they may submit a petition for a cancelation fee waiver to reslife@holyfamily.edu summarizing the details of the hardship. The request will then be brought to the Housing Cancellation Committee for review. All decisions made by the committee are final and non-appealable. For full consideration, requests are due to the Housing Cancellation Committee by December 1st. Once a student moves in, refunds will not be given and the entire semester’s room and board payment is due. If a student decides not to return for spring housing, room and board will be removed and the bill can be adjusted without spring room and board charges (see cancellation fee information above). Residence Life reserves the right to remove a student from residence for failure to meet his/her financial obligations to the University. For students who complete the full academic year, the deposit will be refunded (minus any housing charges - if applicable) during summer refunds from the Business Office. Please see the housing contract for more information. A signed housing contract is required for all residents each year.


COVID-19 and Public Health-Informed Policies

Holy Family University aims to deliver its mission while protecting the health and safety of our students and minimizing the potential spread of disease within our community. Health and safety on a university campus is a shared responsibility for all involved. All students, employees, vendors, volunteers, and visitors will be subject to new policies, procedures, and oversight designed to promote a safer and healthier environment for teaching, learning, and working, including strategies to protect individuals at higher risk for developing adverse outcomes of COVID-19. 

As a residential student, the 2019 Novel Coronavirus or similar public health crisis (“COVID19/COVID”) will impact your housing experience as Holy Family University continues to make public health-informed decisions. Policies and guidelines have been developed, in conjunction with all other University Student Code of Conduct, that address additional requirements for oncampus living and are applicable to all residential students.  

All residential students are required to follow the procedures and expectations as outlined by the Office of Residence Life re: COVID-19 and Public Health-Informed Policies, addendum to Housing Contract 2020-2021.  Residential students may request via email at reslife@holyfamily.edu a copy of this addendum at any time 

By agreeing to live in the residence halls during the COVID-19 pandemic, students must recognize an inherent and increased risk. If it is determined that a student has not reported the status of a condition related to COVID-19, the residential student will be immediately terminated from the residence halls.


Rooms and Common Areas

Common Area and Common Area Furniture

Common areas and furniture are provided by Residence Life for all students in the community to enjoy and use. Common area furniture may not be used or moved into a student’s individual room. Students who move lounge or common area furniture into their rooms will be required to return the furniture to its proper location and may be referred to disciplinary action. Students are also not permitted to take common area furniture outside of the building or to an unauthorized location, such as inside an elevator. If common area furniture breaks while a student is there, the student should report the incident to Residence Life staff. Subsequent violations of our common area furniture policy will result in further disciplinary action.

The residents of a hall/ building are responsible for the condition of all public areas and University-owned furnishings. Vandalism, damage, or missing University property will be billed to the residents of that particular suite, hall, apartment, or building. Room costs reflect the actual cost of housing students and maintaining residence halls. Since no allowances are made for theft or damages, such costs must be endured by members of the community. All acts of vandalism or damage should be reported to Residence Life or the Public Safety Office. Vandalism can include, but is not limited to, damaged property, graffiti, unwanted mess, or excessive trash in common areas.


Room Condition

All residents are strongly encouraged to complete a Room Condition Form (RCF) within 48 hours of moving in. The RCF is used to compare the condition of the room between the time of move-in and the time a student moves out. Students may note any damages, missing furniture, or discrepancies on the RCF. Students are responsible for any damages that were not noted on the RCF when they signed off. Unless one student accepts responsibility for the particular damage, all occupants of the room/suite/floor/apartment will share the cost of repair or replacement for damaged items equally. Damage claim forms are available for students to take responsibility for their damages. If an RCF is not signed and returned to the Residence Coordinator by the designated due date, Residence Life will assume that the room was without damages and the student will be unable to appeal any damages assessed at the end of the year by Residence Life staff. 

Residents who change rooms during the year must check out of their old room and into their new room, completing both RCFs accurately and on time. It is the responsibility of the resident who changes rooms to acquire a new RCF and report any damages upon move-in, in order not to be held responsible for such damages.


Room Cleaning

Students are required to maintain a level of cleanliness and safety in their rooms. Although custodial services are provided for public areas, students are expected to assist in keeping those areas clean as well. This includes using trash rooms and not stacking trash in containers in the hallways. If a student’s room is deemed extremely unclean or the smell is affecting those around them, staff will ask students to clean the area.  In situations where areas are excessively dirty, the residents of that hall may be charged for the necessary cleaning. 


Room Decorating

Students are encouraged to personalize and decorate their room, suite, or apartment within reason. Students are not permitted to make any permanent alterations, including painting walls, adding wallpaper, or covering with anything that will not remove without damaging the wall. No shelving or other construction is permitted unless it is free standing. When hanging items, students should use painter’s tape only, to avoid damaging walls. Using tacks, nails, or other tape will cause holes and paint damage to the wall. Should students make permanent alterations, they will be billed for the cost of repainting and repairing any changes that occurred. We caution students about using sticky tack and hooks that say they will not leave marks because they often still do. Students are responsible even if they use these products and they cause damage to the room.

Students are encouraged to make their rooms cozy and like home, however we ask that students bring products that are new or lightly used and ensure that there are no bed bugs, fleas, or other problems coming in with the furniture that can be spread throughout the halls. Students should consult their roommates before bringing any items in or making any changes to a room. Most rooms cannot accommodate many additions; so, it is wise to consult with a roommate and Residence Life staff to avoid any future problems. Please consult all of the other policies to make sure your items are approved to be in the halls.

University furniture cannot be removed in place of personal items, ie. mattresses. Inappropriate posters, signs, stickers, or other items hung in windows outwardly displayed toward public areas are not permitted. Students displaying advertisements, posters, pictures, etc. in plain sight that are found to be offensive will be asked to remove such items. As alcohol consumption is an inhibitor of academic accomplishment and a primary factor in vandalism, disorderly conduct, and other unacceptable behaviors, displays involving alcohol containers (bottles, cans, advertisements, cardboard cases, etc.) are not permitted in University residence halls. 


Room Furniture

Students accept the responsibility for all University-provided room furnishings. Room furniture may not be stored at home, moved to another room, or taken from the residence halls. Should furniture be removed from the residence halls, the student moving the furniture will be fined and adjudicated for theft of University property (if lost or damaged). All room furniture in the student’s room at the time that the student moves in must remain in the same condition during the year as when the student checks out, as is the case with wall surfaces, windows, window screens, and other University property. The University furniture meets requirements and is up to code. Personal mattresses are not permitted unless medical accommodations are specified by proper documentation through our Office of disAbility Services. Students are not approved to loft/bunk beds in residence halls without prior permission from Residence Life.



Storage spaces for personal belongings are not available to students, even for temporary situations. All students in need of personal storage need to consult a private company. There are a few locations close to campus that provide storage units.


Trash Disposal

In all residence halls, residents are prohibited from placing their trash cans or bags outside their room doors. All trash is to be carried to the designated trash rooms or dumpster areas. Common area receptacles, such as lounges, laundry rooms, or bathrooms are not for personal garbage collection. Failure to adhere to these procedures may result in disciplinary action and/or fines.

No personal items may be stored in the hallways, including running shoes, sporting gear, etc. Items left will be discarded after 24 hours and the student is responsible for paying to replace the items and/or for any theft of items that may take place.

Facilities and Maintenance


All residence halls are outfitted, inside and outside, with cameras for the security of all residents. Please note that they are active 24/7.

Contacting Maintenance and Work Requests

Needed repairs should be reported immediately. Reported repairs are completed as soon as possible. Maintenance personnel may enter student rooms throughout the year to make necessary repairs. 

To report a needed repair in any facility, students should make a work request by using one of the following procedures:


Routine maintenance (non-emergency):

From our home page, click the helpdesk at the very bottom. You can then choose maintenance or a help desk ticket.

  • Click new incident
  • It should pre-fill most of your information
  • Complete the category, subject, and description sections (include as much detail as possible to help the person who is looking into your issue)
  • You should receive an email with your submitted request – if you don’t, then it may not have submitted properly
  • If someone at the help desk or on the maintenance team submits it for you, you should receive a copy in your email
  • Click ‘resolution’ on the left to see details about your tickets
  • You should receive an email once a ticket is closed
  • If you submit a ticket to maintenance that should be for the help desk or vice versa, they will send it to the correct people and you should get an email copy
  • To CC anyone (ie.reslife or your roommates, etc.) fill in the ‘email to notify’ section
  • If you click on the ‘Requests’ tab, you will be able to see all of your tickets and sort by resolved or not


If the repair is not done within a reasonable amount of time, please notify Residence Life staff of the problem that hasn’t been resolved. Students should always try to enter their own requests first. Staff will help out if needed.

  • Routine repairs include, but are not limited to:
  • Room lighting issues
  • General wear and tear of University furniture (i.e., loose toilet paper dispenser)
  • Improper operations of heating and air conditioning systems (not during extreme heat or cold)
  • Broken washers and dryers
  • Pest control issue


Emergency issues and non-routine maintenance

Emergency issues and non-routine maintenance items should be handled through contacting the Public Safety Office. Public Safety is 24 hours a day and can be reached by calling (267) 341-3333. Emergency issues are those which present hazards to life, health, property, or interruption to utilities (electric, water, gas, heat, etc.) as well as hazards that would cause sufficient disruption to scheduled activities. A few examples of emergencies are: flooding, large leaks, and the smelling of gas.

Cable TV, ID access, and Internet issues should be directed to University Information Technology Services through contacting the Help Desk at (267) 341-3402. 


Damage Billing and Vandalism

The cost of any repairs as a result of normal wear and tear will be covered by the University.

Repairs that are required because of vandalism or student negligence will be billed to the individual responsible for the damage. In the event that the individual at fault is not found, the building, floor, or hall will be required to share the cost of repairing the damage. 


Health and Safety Inspections

At the beginning of each break, Residence Life will conduct a formal health and safety inspection of every resident space. Failure of a health and safety inspection will result in staff follow up and possible judicial action.

In addition to formal inspections, unannounced health, fire, safety or maintenance inspections may be made of residence halls or a resident’s room by University personnel or proper health officials. Maintenance personnel may enter student rooms throughout the year to make necessary repairs, and Residence Life and Maintenance staff will inspect the rooms for damages at the end of the spring semester.


Personal Property Insurance

The University cannot and does not assume responsibility for personal accident, injury, or illness sustained either by residents, guests, or visitors or for any damages, thefts, fire, or loss of any property belonging to a resident’s guest, visitor, or others.

The University does not provide or endorse the sale of any specific insurance products; however, we recommend that students secure adequate insurance through their own or their parents’ homeowner's or renter’s insurance policy.


Bed Bug Policy

The University is vigilant in treating all signs of Bed Bugs. Prior to the start of the Fall semester all residence halls were deemed clear of bed bugs by an exterminator. In order to ensure that our community is cleared of bed bugs, inspections will occur throughout the academic year. Dates and times of inspections will be communicated to all residents via email to their university issued email accounts. Bed bugs are a common occurrence in hotels, public transportation, homes, and especially in universities where students live with and visit one another. Since it can affect the community, the university will provide washers and dryers for students to launder impacted items. After treatment, if bed bugs are present due to students’ failure to follow instructions and provided timeline, or subsequent reports after determining bed bugs were eliminated, the university reserves the right to charge students the cost of laundry services and/or subsequent treatments of the room. 

If you suspect you may have bed bugs, please refer to the following procedures: 

  • As soon as any member of the university residential community suspects that bed bugs may be present in their room (look for rust colored spots-indicates fecal matter or blood from being crushed), apartment, suite, or any residence hall common spaces, the Residence Coordinator (RC) should be informed, so the formal process can begin.

Security should be notified between the hours of 4PM and 8PM or when the Residence Coordinator is not available, and calls should be made to the Resident Advisor on duty phone (after 8PM). 

  • Staff will contact the university’s exterminator to perform a thorough inspection of the area in question. Please note that the exterminator can only be dispatched on business days. It is recommended that students report the concern to the RC as early on a regular business day as possible in order to facilitate the quickest response. It is possible that the exterminator will not be able to come until the next few business days. Students may not, at any time, deny the university’s exterminator or maintenance staff access to their living space (including their bedroom, suite common space, kitchen, bathroom, etc.)

Students should not clean their room or belongings until a technician can determine if there are any signs of bed bugs. If possible, students should try to retrieve a sample bug with clear tape for the exterminator to examine. 

  • Inspection: If the technician finds that there are no bedbugs present then no further action will be taken. The student will be asked to continue monitoring the living space and to immediately report any further concerns to the RC.
  • If the technician concludes that bed bugs are present in the room, suite or apartment, Residence Life will provide the affected student(s) with a detailed list of instructions for the removal and laundering of personal items. As this is a community concern, the university will provide strict procedures to follow. The Residence Coordinator will work with students to secure isolated washer and dryers for the treatment of soft items.

Bed Bug Reminders:

  • Don’t panic!
  • Do not apply pesticides on your own
  • Do not move your mattress or any furniture out into the hallway
  • Do not go sleep in a friend’s room or in places off-campus. If you have bed bugs, you will only spread them to others
  • Do not put your laundry in machines on campus

Only the University’s exterminator can confirm or deny the presence of bed bugs – NOT student health services or any outside person. Bed bugs are a serious community issue, and ALL students are expected to comply with all instructions given to them within 24 hours of bed bug confirmation. Failure to comply with all instructions in the given amount of time will mean student is responsible for all costs of extermination, laundry, and cleaning!


Bed Bug Treatment Checklists for Students

Bed bugs can travel in clothing, bags, backpacks, laptops, furniture—anything with small spaces to hide. Therefore, all actions should be performed inside your room to prevent the spread of bed bugs.

  • Backpacks should be treated as clothing.
  • Personal electronics (i.e. cell phones, laptops) should be left on the desktop during treatment so they can be examined.
  • Textbooks and study materials should also be left in your room (not bagged) during treatment.

Check with your Residence Coordinator if you have any questions about these instructions.

It is imperative that the following be done after the room has been inspected and the presence of bed bugs have been confirmed, but before room is treated:

  • All clothing, including items in your room, dresser, armoire, and closet must be bagged (in black, plastic bags) and laundered.
  • All bath linens, bedding, and soft luggage (duffle bags) must be bagged and laundered. The University will provide the bags necessary to accommodate these items. The Residence Coordinator will contact you to coordinate and start the process. When complete, please contact your Residence Coordinator to confirm and then those items can be removed to be laundered. The University will incur the cost to complete the process, except for items that are dry clean only.
  • Clean up all clutter; remove all non-furniture items from under beds and discard cardboard boxes (in outside dumpsters).
  • Take all items off the floor, including closet floors.
  • Move all items (including furniture) into center of room, at least two feet away from the walls.
  • Place any small, non-washable items from your closet into a plastic bag and tie the bag off. Leave this in your room until the exterminator treats the room.
  • Remove all open food.
  • Leave room for at least 5-6 hours following treatment by a professional exterminator. Your Residence Coordinator will coordinate a move with your clean clothes until the room is ready to be reused. Only necessary items that are inspected prior to leaving your space may be moved.
  • Clean all clothing on high heat. Bring them back to your room, change into clean clothes, bag up your original outfit, and include that with your bags that need to be laundered.
  • Take only necessary items to your new location. They must be checked prior to leaving your original space.

After room, has been treated:

  • A second inspection will be administered by the exterminator 7-10 days after the initial treatment.
  • Do not mop floor or clean pesticide residue for at least 10 days until the final inspection. You may with warm water wipe down plastic bed mattresses and or desks items of residue. The University housekeeping staff will clean and wipe down the room postinspection.

A staff member will be present for final inspection. Follow-up will be determined as needed.

Prevention Tips:

  • Fully inspect your suitcase before you leave to head to college, especially if you have travelled during the summer. Be sure to have washed all clothes in hot water before coming back.
  • If you stay at a hotel, always inspect the room before putting your suitcases down. Look for blood splatters on the mattresses, and use a flashlight to look into small, dark spaces.
  • Before putting sheets on your residence hall bed, inspect the mattress seams for stains or spots. Thoroughly inspect your entire room before unpacking. If you see something you think is suspicious, contact Residence Life staff.
  • Never bring in second-hand or used furniture.
  • Always wash in hot water (over 120 degrees) because anything less will not kill the bugs.

Residential Student & Community Living Expectations

Academic Atmosphere/Quiet Hours

University residence halls are a place for a living/learning experience. It is important to create an atmosphere where students can be assured they have an appropriate place to study. The University has set in place specific times to ensure the academic well-being of all students living in the residential community. Residents and/or guests may not disturb other residents/neighbors or interfere with their rights, comforts, or conveniences. Residents may not play any television, radio, or sound system in a loud or objectionable manner that can be heard in the hallway or by neighbors. Courtesy hours are in effect within the residence halls 24 hours a day. We encourage all students to speak with their neighbors respectfully if any noise occurs. During exams, “24 hour quiet hours” are in effect and violations will lead to judicial follow up.

All University housing shall maintain “Quiet Hours” from Sunday-Thursday 8 p.m. to 9 a.m. and Friday-Saturday 10 p.m. to 9 a.m. During quiet hours, no sound should be audible outside of resident rooms. During quiet hours, there should be no excessive or unnecessary noise in rooms, apartments, suites, or hallways, including slamming doors, running, shouting, playing loud music, etc. To maintain a considerate environment, residents are not permitted to store or play items that amplify sound and disturb the surrounding community. These items include, but are not limited to amplifiers, surround sound speakers, subwoofers, air horns, and megaphones. Students may not play musical instruments or throw/bounce balls within the residence halls due to the effects on others in the living area.


Alcohol in Residence Halls

For the health and well-being of the community, alcohol containers (empty or full) are not permitted in rooms, suites, or apartments of any resident regardless of age, and may not be used to decoration. Alcohol, alcohol containers, empty alcohol containers and boxes, and alcohol paraphernalia including, but not limited to kegs, taps, funnels, and beer pong tables are prohibited. The University is a place for academics and does not condone the use or possession of alcohol.

When a student knowingly is in the presence of alcohol being consumed or possessed, the University expects him or her to do one or more of the following: notify University staff, ask the individual(s) with the alcohol to leave or dispose of the alcohol, or remove him or herself from the situation immediately. All students should recognize that their presence during an alcohol violation will subject them to disciplinary action. See the Help Seeker policy for more information.


Disruptive Behavior

The University reserves the right to reassign or revoke on campus housing or take other necessary action, without a formal hearing, for those students whose behavior is considered disruptive or potentially detrimental to the well-being of the individual, roommates, and/or others in the residential community.


Drug and Drug Paraphernalia

For the health and well-being of our campus community use, possession, cultivation, manufacture, sale, or distribution of illicit/illegal drugs (including marijuana for medical purposes) is strictly prohibited on campus. This includes possession of any type of drug paraphernalia, not limited to, but including edibles, bongs, hookahs, and vaporizers. Misuse, sale, or sharing of prescribed legal medications, as well as aerosols, solvents and propellants, is strictly a violation of the Code of Conduct. In some instances, where smell, behavior, and/or paraphernalia most commonly associated with drugs is present (but actual drugs are not), the University considers this a direct result of drug use and can take disciplinary actions under suspicion of drug use. Violations of any of the above policies will result in Code of Conduct violations and students will potentially be charged through our judicial process.



For health-related emergencies during normal business hours, students should call Public Safety at (267) 341-3333. Public Safety will assess the situation and will call the emergency medical personnel, if needed. Students may also use emergency phones to contact Public Safety. Emergency phones are located on each floor of Stevenson Lane Residence (red phones), and blue light boxes are located outside in locations across campus. These should be used to communicate with Public Safety staff in an emergency. In serious life-or-death emergencies, students should call 911 for local ambulance/fire and then let Public Safety know of the situation. A Public Safety officer will meet with the incoming squad and escort them to the location of the patient. The red phones and emergency boxes should never be used for pranks or non-emergencies (lock-outs). Any student who violates this policy will be held judicially responsible.


ID Cards, Keys, and Lock-Out Procedures

Each student receives an ID card and a key to his/her room at the time of check-in to the residence halls. Garden Apartment residents will also receive a mail key per apartment. Students may not duplicate their room and mail keys under any circumstances. All students are reminded to lock their doors at all times and to carry their key with them. When keys are lost or stolen, the student should notify Residence Life staff immediately. The student will be billed $85 for the key replacement and/or lock change. In addition, students may not lend their ID cards to anyone for any purpose. This includes guests and visiting family members. Any student found, in possession of, using another student’s ID, or lending their ID to someone else will be held judicially responsible. This includes pretending to be the student in the photo ID picture.

Should a key break off in a lock or stop working, the student will not be charged for a new key.

The student must bring the pieces of the key (or the inoperative key) to the Office of Residence Life. Otherwise, the student will be billed for a lost or stolen key. Students must return their keys through the check-out system at the end of the school year, when changing rooms, or when leaving the institution permanently. When a key is lost, a student must ask for a new key immediately for his/her safety, for the safety of their belongings, and the safety of their roommates. The student will be billed $85 if no key is returned during check-out, and to replace a lost key throughout the year. A temporary key will be issued if a key is lost or broken until the issue is permanently fixed.

Residents should not rely on other services to grant them access or key into their room. In case of an emergency, and if all other options are exhausted, the University offers the following suggestions if a resident is locked out of his/her room. Subsequent lock-outs may result in a fine or disciplinary action.

  • During Residence Life Office Hours (Monday – Friday 8am – 4pm), residents can receive a loaner key by contacting Residence Life staff. All loaner keys can be loaned to a student for a period of 48 hours. If a loaner key is not returned in 48 hours, the room key is considered lost and a new key and core are ordered at the student’s expense.
  • During Resident Advisor duty hours’ residents can contact the RA on duty. Students will be required to show identification upon entering the room. Subsequent lock-outs may result in a fine or disciplinary action.
  • On off-peak times Public Safety will respond to lock-out calls depending on priority of responsibility and availability.

Any student who is in possession of another student’s ID card or room key will be held judicially accountable. For safety reasons, students should never lend these valuable items out to anyone, even friends/relatives.  If any student loses a room key or their ID, the student should report it immediately. Students who lose their ID card should report it and go to the Help Desk to get a new card as soon as possible. There is a $10 fee to replace a lost ID card. If a student feels they have left the ID card somewhere or knows it is off campus, the student should notify Residence Life so that the access can be shut off until the ID is returned to the owner. University staff will not continuously let a student into his/her room because a student has lost a key or ID card and refuses to get a new one. Residence Life will bill the student’s account and get a new card issued if this situation occurs.


Indoor Athletic Activities

The playing of athletic games or “hall sports” is prohibited within the residence halls due to the potential for personal injury, elevated noise levels, and damages that often occur to the facilities as a result of such activity. Prohibited activities include, but are not limited to, rollerblading/skating, skateboarding, tag, frisbee, football, soccer, basketball, baseball, hockey, darts, etc. Students should be aware that bouncing of balls off the walls/floors echoes and is prohibited due to its disruption to the community. We encourage students to inform one another when these activities are negatively affecting them. Skateboards and hoverboards are not permitted in the halls.


Meal Plan

Meal plans are open to all students, both residential and commuter. First-year resident students must be on the 10, 14, or 19 meal plan. Students cannot obtain a meal unless they have an ID card to swipe or pay cash/credit at the register. Students are not permitted to just enter their ID number and not present an actual ID card to dining staff to use their meal plan. Students living in Stevenson Lane Residence are required to have a meal plan. Garden Apartment residents can choose any meal plan, or no meal plan, since kitchens are available in the apartments. Students found lending their ID cards out for use of purchasing of meals will be subject to disciplinary action. If a student’s meal plan isn’t working on their card, they should see the Help Desk staff first and then the Business Office to ensure the plan is on their card correctly. It is the student’s responsibility to do so.

To cancel or change a meal plan, a student should email reslife@holyfamily.edu with the request. Changes should only be made prior to a semester starting. Within the first two weeks, students canceling their meal plan will only receive 80 percent of the cost refunded minus any dining dollars used within the time frame. There are no refunds given to students after the second week of classes for any changes or cancellations of meal plans. Students who need accommodations and cannot use the meal plan should contact the disAbilities Services Office. 


Residence Hall Security

For the safety of the residential community, only authorized individuals are permitted in the University’s residence halls. Students are expected to report any unauthorized persons to Public Safety (267-341-3333). For the safety and security of all residents and their personal property, there is a Public Safety officer stationed at the front lobby of each non-apartment residence hall. All students are required to present a Holy Family University identification card upon entering the residence. All guests of residents must also have proper photo ID to enter. Students residing in the Garden Apartments have the added responsibility of keeping their facilities secure since Public Safety officers are not stationed in these areas. However, Public Safety will make periodic rounds through these areas and across campus. All doors to residence halls should be locked upon closing, requiring an ID card or key to enter any facility. Thus, residents should always be sure to close and lock doors behind them, as well as prevent anything from propping open fire exit doors, front doors, or back doors. All students are encouraged to let Public Safety know if doors are not properly functioning and/or if there is anything suspicious going on near the buildings, such as a strange person trying to gain access.

As a safety precaution, students are not permitted on the residence halls’ and apartments’ roofs or awnings. Outside TV or external radio antennas/dishes and internet devices are prohibited. Residents are not permitted to raise or remove window screens. As a security precaution, students cannot lean out windows, hang banners, and drape towels or other apparel outside of the windows. The throwing of any object from windows is also prohibited, as it can cause serious injury to persons below. Nothing can be hung in windows including signs, stickers, neon lights, etc. If students are found propping open fire exit doors, front, back and/or side doors of the apartments or residence halls, it will result in judicial follow up. Residence Life and Public Safety work constantly to ensure the safety of all residents. The most secure facilities are those in which residents exercise common sense and have a genuine concern for other residents.


Residence Life Communication

With the technology available to students, it is imperative that students keep up-to-date with the University and the information sent out to its students. The University will make a reasonable attempt to provide all students with the proper and necessary information. It is the student’s responsibility to keep up-to-date with all University communications, to be properly informed, and to enhance their college experiences. The Canvas course titled “Res Life 101” is also designed to keep residents informed, provide important information and documents, and to announce programs that are happening.

Holy Family University will use the email accounts distributed by the University as the main way of communicating with all students. Students are responsible for checking their University email accounts. Bulletin Boards are located on each floor of the residence halls and in central locations in the apartment areas. These bulletin boards are used by Resident Advisors and the Office of Residence Life and often are used to distribute important information to residents. Bulletin boards are present as an effort to improve community, disseminate information, and educate residents. 

In addition, all residents also have a campus mailbox where they can receive mail, as well as the mailroom on the first floor of Holy Family Hall where they can send and receive packages. Information will be given at the beginning of the semester to each student regarding how to access their box, as well as how to address and receive mail. It is up to the student to check their mailbox often. Some offices use the campus mailbox as an important communication tool in addition of email. During break periods, students must make sure that their home address is being used to ensure all mail is received at the appropriate location. During summer break, all mail sent to campus will be returned to sender. Each year a student will receive a different mailbox, depending on where the student resides on campus. It is important that students keep all mail information up-to-date and accurate. 

The Holy Family University Alert System allows students, parents, faculty, and staff to receive updates and campus-wide alerts on users’ cell phones and email. The system will add another immediate mechanism to the existing methods that the University has in place to alert the community to an emergency situation or inclement weather conditions. The University will not send any form of advertising or other unsolicited content. Please note that subscribers to this alert system will pay no fees for the service, other than any regular fees associated with text messaging services. Those who participate in this service will need to unsubscribe after graduation or upon leaving the University.


Resident Advisors (RAs)

The RAs are undergraduate students selected by Residence Life and directly supervised by the Residence Coordinator, who oversees the daily operations of both residential areas. The RAs work to facilitate the development of community on their floors by organizing programs and activities, assisting individual students and building community, and helping with students in crisis. Another important responsibility of the RAs is to uphold all university and residential policies and community standards. RAs can be expected to provide important information to their residents, inclusiveness for all members of their community, help resolve conflicts between roommates or floor mates, and to address the behavior of floor members who are infringing upon the rights of others. RAs provide duty coverage on a rotating daily basis. RA duty begins at 8:00 p.m. and end at 8:00 a.m. daily. While on duty, RAs will conduct rounds of the buildings or areas at various times of the night, assist students when necessary, and document inappropriate student behavior or building facilities issues. In order to contact the RA on duty, students may stop by the RA on duty’s room during the above hours or call the appropriate RA duty number posted in the residence halls. The RA on duty may not be in the residence hall of the student in need, so contacting the RA duty phone is the best method of communication. If a student needs help prior to 8PM, they should contact Public Safety. A student with an emergency should contact Public Safety to inform them of the situation.