| Job Description: |
- Answer and provide phone support related to student accounts, billing, and payments.
- Provide accurate information about tuition, fees, payment plans, and financial aid.
- Assist students with account inquiries, refunds, and payment processing.
- Maintain detailed records of student interactions and account updates.
- Escalate complex issues appropriately.
- Stay informed about institutional policies and student services.
- Routine clerical and computer tasks.
- Respond to assigned requests.
- Phone screening, and handling voicemails.
- File student records and interact with guests to the office.
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| Qualifications: |
- Commitment to the Holy Family University mission.
- Customer service or call center experience in an office environment.
- Familiarity with student financial services.
- Basic knowledge of computers systems, or student information systems (e.g., Colleague, PeopleSoft).
- Excellent verbal and written communication skills.
- Required and accountable to maintain confidentiality.
- Strong organizational skills, excellent interpersonal skills, dependable.
- Strong verbal communication and active listening skills.
- Problem-solving ability and attention to detail.
- Ability to multitask and manage time in a fast-paced environment.
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