Help Desk
We're Here to Help
To speak with a member of the IT Help Desk call 267-341-3402 (or simply dial 3402 from on-campus phones). For help via our online ticket support system, submit your question (including as many details as possible) by clicking on the Help Desk Requests link. A technician will respond to you within one business day.
I Need To...
- Reset My Password
- Connect to Tiger WiFi
- Enable 2-Step Verification
- Learn About Printing
- Get Help with Canvas
- Open Help Desk Ticket
- Borrow a Laptop
For in-person help on the Philadelphia campus, visit the IT Help Desk Office at The Library ground floor.
Call: 267.341.3402
Email: helpdesk@holyfamily.edu
Summer 2026 (May 12, 2026 – August 29, 2026)
NorthEast - Main Campus
9801 Frankford Ave, Philadelphia, PA 19114
Monday - Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – 4:30 p.m.*
Saturday and Sunday: Closed
* The department will be closing at 12:00 p.m. on all Fridays from May 29th to July 31st.
NewTown - East & West Campus
1 Campus Dr, Newtown, PA 18940 & 33 University Dr, Newtown, PA 18940
Monday - Friday: 8:00 a.m. – 4:00 p.m.
Special/Holiday Hours
Memorial Day (05/25): CLOSED
May Friday (5/29): 8:00 a.m. – 12:00 p.m.
June Fridays (6/5, 6/12, 6/26): 8:00 a.m. – 12:00 p.m.
Juneteenth (6/19): Closed
July Fridays (7/3, 7/10, 7/17, 7/24, 7/31): 8:00 a.m. – 12:00 p.m.
Other end-of-semester hours to be announced. Fall Semester Hours will begin August 31, 2026.
If no one is available after hours, you can email, submit a service request, or call and leave a voice mail, and we'll get back to you as soon as possible.