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Frequently Asked Questions

What should I do if I know a student who may need to be referred to the CARE team?

If you have a referral, please contact the CARE Team by completing the online reporting form:

https://holyfamily-pa.safecollegesincident.com/#/login

  • Navigate to ‘Report New Incident’
  • Select the ‘Campus Assessment Response Evaluation (CARE) Team Reporting Form.’

Email: careteam@holyfamily.edu     

Phone: (267) 341-3204

Does consultation with the CARE Team require the student's knowledge and participation?

No, it does not. There may be times when a student has left your office or classroom, is not yet aware of your concerns, or is not receptive to support. It is still possible to consult or refer the student to the CARE Team. We can work collaboratively to determine the best alternative for engaging the student in appropriate intervention.

Who can make a CARE referral?

Anyone who feels a student is in need of help or assistance can make a referral to the CARE Team.

What happens after I make the referral? What happens to the student in the CARE process?

A student referred to the CARE Team will be given the support and assistance they need by the University and access to any necessary community resources. A confirmation of submitted referral will be provided directly to you. The person who refers a student of concern will not receive updates related to the process in an effort to protect student privacy.

What do I need to know about FERPA?

There are often questions and confusion about the limitations and allowances of the Family Educational Rights and Privacy Act (FERPA) in conjunction with the reporting of student behavior concerns. FERPA pertains to the privacy of educational records, but it does not prohibit the reporting of observable behavior. If you are concerned about a personal interaction you have had with a student or an observation you have made pertaining to behavior, you are encouraged to report and/or consult with appropriate colleagues, especially as it relates to the educational mission of the University.

How do I know if it is a CARE issue or if it is more appropriately handled by other campus resources?

If you see physical, emotional, or academic signs that can threaten the safety or the well-being of the university community, the behavior is considered a CARE referral. If you are unsure whether a behavior should be referred, please contact the CARE Team to discuss the circumstances.

Will the student know the source of the referral?

Through conversation with a student, often the source of the referral becomes apparent or may be questioned. If this is the case, the student will know the source of the referral. While this may be a concern, full disclosure aids in the health, safety, and transparency for the student involved. If you have additional concerns regarding confidentiality, please contact us.