Help Desk
We're Here to Help
To speak with a member of the IT Help Desk call 267-341-3402 (or simply dial 3402 from on-campus phones). For help via our online ticket support system, submit your question (including as many details as possible) by clicking on the Help Desk Requests link. A technician will respond to you within one business day.
I Need To...
- Reset My Password
- Connect to Tiger WiFi
- Enable 2-Step Verification
- Learn About Printing
- Get Help with Canvas
- Open Help Desk Ticket
- Borrow a Laptop
For in-person help on the Philadelphia campus, visit the IT Help Desk Office at The Library ground floor.
Call: 267.341.3402
Email: helpdesk@holyfamily.edu
Fall 2026 (August 30, 2026 – December 21, 2026)
Philadelphia Campus
9801 Frankford Ave, Philadelphia, PA 19114
Monday - Thursday: 7:30 a.m. – 7:30 p.m.
Friday: 8:00 a.m. – 4:30 p.m.
Saturday and Sunday: Closed
Newtown - East & West Campus
1 Campus Dr, Newtown, PA 18940 & 33 University Dr, Newtown, PA 18940
Monday - Friday: 8:00 a.m. – 4:00 p.m.
Special/Holiday Hours
Labor Day (09/07): CLOSED
Indigenous Peoples’ Day (10/12): CLOSED
Fall Break (10/13): 8:00 a.m. – 5:00 p.m.
Thanksgiving (11/25): 8:00 a.m. – 5:00 p.m.
Thanksgiving (11/26-11/27): CLOSED
If no one is available after hours, you can email, submit a service request, or call and leave a voice mail, and we'll get back to you as soon as possible.