Student Accounts FAQ


Fall bills are generated in mid-July. Students will receive an email to their Holy Family email account when they are available to view in Self Service.

The payment plans are available to enroll in after the first statement of the semester is generated (mid-July for Fall or mid-November for Spring). Once the plans are open, students can enroll in the payment plans through Self Service, click on “Make a Payment” in the Student Finance section, then the available plans are in the center of the screen in the payment portal.

A hold is a restriction placed on your account from the Office of Student Account restricting a student from registering further, receiving transcripts or a diploma until their account is financial satisfied.

Your student account and billing statement will reflect the award once the funds have been received and processed by the Office of Student Accounts.

Paper statements are no longer mailed. They are available 24/7 through the Self Service portal. Students are able to give access to another party through the User Proxy access. Students can obtain a pdf version of their statement in Self Service. If more detail is needed for a 529 plan, or employer, please email us at for us to e-mail you a copy.

There is a 2.75% convenience fee for all debit and credit card payments whether in-person, over the phone or on-line. There is no fee for e-checks, but they can only be made on-line.

Yes, we allow students to transfer up to $500 of their excess aid to their Tiger Tag ID to purchase their books in the Holy Family bookstore. If your books are more than $500, a receipt is required. You can email from your Holy Family email account, to request the transfer of the funds.

Please note: the funds need to be showing and available to transfer and you can only transfer up to the amount available.

Once financial aid is dispersed to your account, refunds are processed within seven (7) business days. You may sign up for direct deposit through your self-service portal. Direct deposit will enable you to receive your refund within two business days direct to the bank account of your choice. Otherwise a paper check will be mailed to the address on file. Please make sure we have the most up to date address in self-service. If you are a resident, it will go to your dorm mailbox.

If your username and password are not working, please contact the IT Helpdesk at 267-341-3402. If you are a recent graduate and have been gone longer than a month, you no longer have access to Self Service. Please contact the appropriate department for assistance.

Unfortunately, not until the loan is showing as pending on your account. Private loans can take 2-4 weeks from the time the borrower applies until the University receives the funds. Please plan ahead and review our billing due dates.

If you are a resident, enroll in a payment plan and make payments until your loan arrives. You will not be clear to move into your dorm unless your account is paid in full, 100% covered by financial aid, on a payment plan or a combination of the three. You will still be able to attend class.