Student Accounts


Schedule an Appointment

Schedule an Appointment - Cash Payments

Corine Williams 
Director of Student Accounts 
Phone: 267-341-3334

Eileen Mangold 
Senior Student Accounts Specialist 
Phone: 267-341-3644

Shareeta Smith 
Student Account Specialist 
Phone: 267-341-3202

Kayla Williams 
Student Account Collection Specialist 
Phone: 267-341-3458


Northeast Campus

  • Monday - Thursday, 8:30 a.m. - 4:30 p.m.
  • Friday, 8 a.m. - 4:00 p.m.

Newtown (Front Desk)

  • Monday - Thursday,  8:30 a.m. - 4:30 p.m.
  • Friday, 8 a.m. - 4:00 p.m.

Tuition & Fees Information

Tuition Payment Plans

Tuition Payment Plan Features:

  • No interest
  • Nominal enrollment fee for each semester payment plan. Once you are enrolled, HFU will be notified electronically.
  • No credit check or co-signer needs (this is not a loan).
  • Payment plans are only for the current semester, not prior due balances.

Due Dates

Tuition and fees are payable in full at the start of each semester.

  • Fall statement is sent mid-July. Payment is required by August 15th.
  • Spring statement is sent mid-November. Payment is required by December 15th.
  • Summer statement is sent mid-April. Payment is due one week prior to classes starting.
  • Winter term is due by December 19th.

Withdrawal and Return of Funds

Students who withdraw from some or all of their courses are eligible for tuition adjustments.

Important Forms

Contact Us

You may reach a Student Accounts representative by email at or by phone at 267-341-3202.


Fall bills are generated in mid-July. Students will receive an email to their Holy Family email account when they are available to view in Self Service.

A hold is a restriction placed on your account from the Office of Student Account restricting a student from registering further, receiving transcripts or a diploma until their account is financial satisfied.

Your student account and billing statement will reflect the award once the funds have been received and processed by the Office of Student Accounts.

Paper statements are no longer mailed. They are available 24/7 through the Self Service portal. Students are able to give access to another party through the User Proxy access. Students can obtain a pdf version of their statement in Self Service. If more detail is needed for a 529 plan, or employer, please email us at for us to e-mail you a copy.

There is a 2.85% convenience fee for all debit and credit card payments whether in-person, over the phone or on-line. There is no fee for e-checks, but they can only be made on-line.

Yes, we allow students to transfer up to $500 of their excess aid to their Tiger Tag ID to purchase their books in the Holy Family bookstore. If your books are more than $500, a receipt is required. You can email from your Holy Family email account, to request the transfer of the funds.

Please note: the funds need to be showing and available to transfer and you can only transfer up to the amount available.

Once financial aid is dispersed to your account, refunds are processed within seven (7) business days. You may sign up for direct deposit through your self-service portal. Direct deposit will enable you to receive your refund within two business days direct to the bank account of your choice. Otherwise a paper check will be mailed to the address on file. Please make sure we have the most up to date address in self-service. If you are a resident, it will go to your dorm mailbox.

If your username and password are not working, please contact Information Technology at 267-341-3402. If you are a recent graduate and have been gone longer than a month, you no longer have access to Self Service. Please contact the appropriate department for assistance.

Unfortunately, not until the loan is showing as pending on your account. Private loans can take 2-4 weeks from the time the borrower applies until the University receives the funds. Please plan ahead and review our billing due dates.

If you are a resident, enroll in a payment plan and make payments until your loan arrives. You will not be clear to move into your dorm unless your account is paid in full, 100% covered by financial aid, on a payment plan or a combination of the three. You will still be able to attend class.