Administrative Support for Accessibility Services

Administrative Support for Accessibility Services

The Administrative Support position for Accessibility Services provides administrative support by coordinating meetings, answering telephone calls, maintaining files, and logging information. The administrative assistant must have excellent communication and interpersonal skills, the ability to multitask, work with confidential information, and be a team player.

In addition, this position provides information and services to internal and external contacts. All work must be handled confidentially and professionally. Employees must understand the mission of Catholic Higher education and be committed to the core values, mission, goals, and objectives of Holy Family University.

Direct Reports: N/A

Essential Functions

Job duties that must be performed, with or without reasonable accommodation, and may include any of the following tasks, knowledge, skills, and other characteristics.  This position description is illustrative and is not a comprehensive listing of all functions and tasks performed by incumbents in this position.

Provide administrative support to the Office of Accessibility Services:

• Processing Student and Support Person's Inquiries Regarding Services - Providing initial service information; handling student inquiries which do not require escalation to the Director; directing student to appropriate (non-OAS) university resources as needed; scheduling informational meetings with the Director and student; populating student intake form and database notes for Director.
• Tracking Student Applications – Guide students regarding completion of application materials; document application status and organizing details related to the application; once applications are complete, schedule a drafted plan review appointment with the student and Director; record formally registered students with the OAS in Colleague and update registered student tracking spreadsheet with their profile details.
• Tracking OAS Assistive Technology Loans – serve as a liaison between the OAS and Information Technology regarding OAS assistive technology; in coordination with Information Technology, maintain assistive technology inventory spreadsheet.
• Various Administrative Duties - Updating the emergency evacuation tracker each semester for Public Safety which is then shared with the local safety departments; updating  (turnover for the new academic year) and distributing student ADA accommodation plans via email (every August); coordinating contractor services such as ASL interpreters and CART captioning services; and internal database of students with approved OAS accommodations; remove students that have graduated, withdrawn, or were only granted temporary accommodations, etc.; researching  OAS student course schedules and identifying faculty members for which OAS communications are required; assist graduating students with submitting the required forms to obtain testing accommodations for professional certification and licensing exams; assist with setup and execution of OAS on-campus student events

Non-Essential Duties/Responsibilities

•  Any other duties as assigned.

General Expectations

Employees are expected to accomplish assigned duties efficiently, effectively, and competently and strive for improvement and excellence in all work performed.  Employees must understand the mission and demonstrate the core values of the University. Additionally, demonstrate the ability to work with diverse personalities, and harmoniously with students, faculty and staff, and the public.  Employees must follow and abide by all University policies, rules, regulations, and guidelines.

This position requires a high degree of discretion and confidentiality. \

Education & Experience Requirements

• High school diploma or equivalent required. Associate or Bachelor's degree preferred. Experience in an administrative support capacity

Knowledge, Skills and Abilities

• Knowledge of and ability to follow university policies and procedures.
• Ability to establish and maintain effective working relationships with the campus community.
• Proficient in Microsoft Office Suite applications Word, Excel, PowerPoint and Adobe
• Excellent written and verbal communication and interpersonal skills
• Ability to work independently in a fast-paced, goal-driven work environment.
• Previous experience in a higher education office setting
• Ability to problem-solve, and maintain confidentiality

Work Environment

Operates in an office environment that may have frequent interruptions.  The area is well-lit, temperature-controlled, and free from hazards.  The noise level is generally quiet to moderate.

Physical Requirements

Communicates frequently, in person, over the phone, or via a computer.  Hearing is needed for extensive telephone and in-person communication. Regularly required to sit for long periods o; use hands to finger, handle or feel; reach with hands and arms. Manual dexterity is needed to operate a computer keyboard. Operates standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Other important information

Ability to work outside of normal business hours, such as weekends and nights.