Information Technology

How Can We Help?

There are several ways to get support from the Information Technology Department. The fastest way is by calling the Help Desk at (267) 341-3402. Would you rather submit a support ticket? Our technicians respond within one business day.

If you prefer in-person assistance, visit the IT Help Desk Office:

The Library ground floor.

Call: (267) 341-3402
Email: helpdesk@holyfamily.edu

Summer 2026 (May 12, 2026 – August 29, 2026)

NorthEast - Main Campus

9801 Frankford Ave, Philadelphia, PA 19114

Monday - Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – 4:30 p.m.*
Saturday and Sunday: Closed

* The department will be closing at 12:00 p.m. on all Fridays from May 29th to July 31st.

NewTown - East & West Campus

1 Campus Dr, Newtown, PA 18940 & 33 University Dr, Newtown, PA 18940

Monday - Friday: 8:00 a.m. – 4:00 p.m.

Special/Holiday Hours

Memorial Day (05/25): CLOSED
May Friday (5/29): 8:00 a.m. – 12:00 p.m.
June Fridays (6/5, 6/12, 6/26): 8:00 a.m. – 12:00 p.m.
Juneteenth (6/19): Closed
July Fridays (7/3, 7/10, 7/17, 7/24, 7/31): 8:00 a.m. – 12:00 p.m.

Other end-of-semester hours to be announced. Fall Semester Hours will begin August 31, 2026.

If no one is available after hours, you can email, submit a service request, or call and leave a voice mail, and we'll get back to you as soon as possible.

I Need To...

• Reset My Password
• Connect to Tiger WiFi
• Enable 2-Step Verification
• Learn About Printing
• Get Help with Canvas
• Open Help Desk Ticket
• Borrow a Laptop

Essential Resources

• Self Service and Vendors
• Important IT Policies
• New Student Tech Guide
• New Employee Tech Guide

Popular Tools

• Office 365
• Gmail

Academic Technology

The Academic Technology team provides support and resources for students, graduate students, and faculty. Our staff collaborates with campus partners to assist instructors in enhancing their teaching tools, whether on campus or online, to deepen student learning.

• Learn More: Academic Technology