Help Desk
We're Here to Help
To speak with a member of the IT Help Desk call 267-341-3402 (or simply dial 3402 from on-campus phones). For help via our online ticket support system, submit your question (including as many details as possible) by clicking on the Help Desk Requests link. A technician will respond to you within one business day.
For in-person help on the Philadelphia campus, visit the IT Help Desk Office in the following locations:
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Holy Family Hall - Room 111
Monday-Friday 8:00 a.m. - 4:00 p.m. -
Education & Technology Center - Room 105
Monday-Thursday 2:00 p.m. - 8:00 p.m.
Friday 2:00 p.m. - 4:00 p.m.
Two-Factor Authentication (2FA) with Duo Security
Faculty and Staff Cybersecurity 2FA/Duo Instructions
