ETC Computer Lab

Help Desk

We're Here to Help

To speak with a member of the IT Help Desk call 267-341-3402 (or simply dial 3402 from on-campus phones). For help via our online ticket support system, submit your question (including as many details as possible) by clicking on the Help Desk Requests link. A technician will respond to you within one business day.

For in-person help on the Philadelphia campus, visit the IT Help Desk Office in the following locations:

  • Holy Family Hall - Room 111 
    Monday-Friday 8:00 a.m. - 4:00 p.m.

  • Education & Technology Center - Room 105
    Monday-Thursday 2:00 p.m. - 8:00 p.m.
    Friday 2:00 p.m. - 4:00 p.m.

Two-Factor Authentication (2FA) with Duo Security

Faculty and Staff Cybersecurity 2FA/Duo Instructions


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