What is an Emergency?
A behavioral health emergency is an emotional or behavioral crisis that warrants immediate attention by a behavioral health professional. This may include, but is not limited to, significant changes in behavior that are not characteristic of a person, the presence of disruptive symptoms that interfere with the responsibilities of daily living, direct or indirect expressions of the intent to harm self or others, or the experience of a trauma. While the Counseling Center does not offer a 24 hour emergency response center, it does offer support and consultation indicated here.
Mental Health Emergencies Procedure on Campus:
1. When a mental health emergency occurs on campus, notify Public Safety. Public Safety is available through the University Command Center at 267-341-3333 or the call boxes located in resident halls, buildings and/or the parking lots. For Newtown Campus call: 267-341-4011. For Bensalem Campus call 267-341-5011. Public Safety will contact the Director of the Counseling Center when necessary to assist in the emergency.
2. If you perceive the emergency to be life-threatening, obtain an outside line and dial 911, giving complete details of the problem, including exact location. Notify Public Safety immediately following calling 911.
3. When the Mental Health Emergency is non-life threatening during regular business hours the Counseling Center can provide intervention on a limited basis. Students may call the Counseling Center at 267-341-3232 during regular daytime hours,9:00 AM - 5:00 PM, or walk-in for services in Campus Center rooms 202 and 204. Students requesting an emergency appointment at the counseling center are expected to accommodate the time offered for an appointment, missing a class if necessary. Counseling Staff will try to accommodate requests for emergency assistance when possible but may need to refer students to local emergency services. (See list below of providers.) Do not send emergency communication via email, as emails may not be reviewed in a timely fashion that an emergency may warrant, and emails are not guaranteed confidential and may not be checked off hours.
Students, Staff, and Faculty should not leave emergency messages on voicemail if the counselor does not answer the phone. If a voice message is received and the matter cannot wait for a return call, Public Safety should be contacted 267-341-3333. Public Safety can contact the Counseling Center Director and/or arrange for emergency response via the Mental Health Delegate of Philadelphia at 215-685-6440. The Suicide Prevention Lifeline is also available 24 hours a day, 7 days a week 1-800-273-TALK (8255).
For Off Campus Mental Health Emergencies:
Please contact 911, call The Suicide Prevention Lifeline 1-800-273-TALK (8255), go to the nearest emergency room/crisis response center, or call one of the providers below. If it is non-life threatening you may contact the Counseling Center at 267-341-3232 to arrange an appointment, as indicated above.
Aria Torresdale Hospital
Emergency Room - 24 hours: 215-612-4000
Main hospital number: 215-612-4000
Friends Hospital- Crisis Response Center- 215-831-2600
Mental Health Association of Southeastern Pennsylvania Psychiatric Emergency Services
Bucks County (Lenape Crisis Center): 1-800-499-7455
Chester County: 610-918-2100
Delaware County: 610-447-7600
Montgomery County: 610-279-6100
Philadelphia County: 215-685-6440
Southern New Jersey: 856-428-HELP (4357)
Northwest Human Services of Philadelphia: 215-632-9040
Philadelphia Police Department Special Victims Unit
Temple-Episcopal Hospital – Behavioral Health
Crisis Response – 215-707-2577
Women Organized Against Rape (WOAR)
24-Hour Hotline: 215-985-3333