Help Desk
We're Here to Help
To speak with a member of the IT Help Desk call 267-341-3402 (or simply dial 3402 from on-campus phones). For help via our online ticket support system, submit your question (including as many details as possible) by clicking on the Help Desk Requests link. A technician will respond to you within one business day.
I Need To...
- Reset My Password
- Connect to Tiger WiFi
- Enable 2-Step Verification
- Learn About Printing
- Get Help with Canvas
- Open Help Desk Ticket
- Borrow a Laptop
For in-person help on the Philadelphia campus, visit the IT Help Desk Office at The Library ground floor.
Call: 267.341.3402
Email: helpdesk@holyfamily.edu
Summer Hours (May 11, 2025 – August 23, 2025)
Monday - Friday: 8:00 a.m. – 5:00 p.m.
Saturday and Sunday: CLOSED
Special / Holiday Hours
Labor Day (9/1): CLOSED
Indigenous Peoples' Day (10/13): CLOSED
Thanksgiving Holiday (11/27 - 11/30): CLOSED
Christmas Holiday (12/24/25 - 1/1/26): CLOSED
Fall Semester Hours will begin August 24, 2025.
Hours - Fully Staffed
Monday - Friday 7:30 a.m. - 4:30 p.m.
Hours - Limited Staff
4:30 p.m. to 7:30 p.m.
Newtown Campus Hours
Staffed Upon Request
Closed on weekends and official University holidays
If no one is available after hours, you can email, submit a service request, or call and leave a voice mail, and we'll get back to you as soon as possible.