ETC Computer Lab

Help Desk

We're Here to Help

To speak with a member of the IT Help Desk call 267-341-3402 (or simply dial 3402 from on-campus phones). For help via our online ticket support system, submit your question (including as many details as possible) by clicking on the Help Desk Requests link. A technician will respond to you within one business day.

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For in-person help on the Philadelphia campus, visit the IT Help Desk Office at The Library ground floor.

Call: 267.341.3402
Email: helpdesk@holyfamily.edu

Summer Hours (May 11, 2025 – August 23, 2025)
Monday - Friday: 8:00 a.m. – 5:00 p.m.
Saturday and Sunday: CLOSED

Special / Holiday Hours
Labor Day (9/1): CLOSED
Indigenous Peoples' Day (10/13): CLOSED
Thanksgiving Holiday (11/27 - 11/30): CLOSED
Christmas Holiday (12/24/25 - 1/1/26): CLOSED

Fall Semester Hours will begin August 24, 2025.

Hours - Fully Staffed
Monday - Friday 7:30 a.m. - 4:30 p.m.

Hours - Limited Staff
4:30 p.m. to 7:30 p.m.

Newtown Campus Hours
Staffed Upon Request

Closed on weekends and official University holidays

If no one is available after hours, you can email, submit a service request, or call and leave a voice mail, and we'll get back to you as soon as possible.

First Time Login Instructions for Full-time Faculty, Staff, and Contractors

First Time Login Instructions