Help Desk

Holy Family Help Desk creates an online support channel for the entire university, allowing them to submit problem tickets, create and track workflow, link appointments and tasks, track calls made and received, and search a knowledge base.

Help Desk is accessible on campus only.

User Login

  • For First-Time Users, you must click "SAVE" before you can create a ticket. Access to Help Desk is granted via Novell username and password.
  • When you click Create Ticket you might get a Pop-Up Blocked Message this will appear in a yellow box right below your URL address bar.
  • Click on the yellow Pop-Up bar and select Always Allow Pop-Ups From This Site.

View Help Desk Demonstration