Online Payment Guide

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Overview

This guide provides detailed instructions for Holy Family University students on how to make an online payment for their Student ID, particularly if their ID has been lost or damaged and requires reprinting. To get your ID card, check with Campus Security Department, hfuid@holyfamily.edu, 267-341-3333.

Getting Started (Online Payment)

This section outlines the steps for making your Student ID payment online.

  1. Log in to Self-Service

    1. Visit the Holy Family University Website.
    2. Click on the "Self-Service" link.
    3. Log in to your Self-service account using your Holy Family account information.

    Self-Service link screenSelf-Service option screenSelf-service login screen

  2. Navigate to Student Finance

    1. From the categories presented, click on the "Student Finance" tab. This
      section allows you to view your latest statement and make online payments.

      Student Finance screen

  3. Initiate a Payment

    1. On the "Account Summary" page, under "Account Overview," Click on the "Make a Payment" tab to proceed.

      Account summary screen

  4. Making the Payment (Follow the steps in the pictures)
    1. You will be taken to the Commerce CashNet portal

    2. Next, click on "Make a Payment" to display the complete list of available payment options. Click on “View all items.”

      Make payment button screenView all items button screen

    3. From the displayed list of available items, select "ID Fee - $10."

    4. Continue to follow the prompts to complete the payment process.

      Selected item button screenAdd to payment screenPay now button screenCheckout screen

  5. Select and Complete ID Fee Payment
    1. Click “Checkout”; Provide your preferred payment method for how you would like to make the payment!
    2. Important: After making the payment online, you will receive a confirmation email with a receipt to your official Holy Family email address!

In-Person Payment Option

If you prefer to make your payment in person using cash or a credit card, please visit:

Troubleshooting

  • Payment Not Reflecting: If your online payment does not reflect after a reasonable period, please contact the Student Accounts Office using the details provided above.
  • Login Issues: For Self-Service account login issues, contact the IT Help Desk at 267-341-3402.

Frequently Asked Questions

Why do I need to pay for a new ID?

This payment step is specifically for students who need a new ID because their previous one was
lost or broken. For Students, their first ID card will be free!

Can I pay for other fees through this process?

While the "Available items" section may show other fees, this guide specifically directs you to select and pay for the "ID Fee - $10." For other payments, please ensure you choose the correct item.

Where to get my ID after successfully making the payment?

Get your ID card from Campus Security Department, hfuid@holyfamily.edu, 267-341-3333.