New Student Tech Guide

How to access and effectively use the information technology resources available to you at Holy Family University.

Technical Support

The IT Help Desk

The IT Help Desk is the first point of contact for all requests and problems relating to technology services provided at Holy Family University. The Help Desk provides support on a variety of technology-related topics, including, but not limited to:

• Password issues
• Wi-Fi access problems
• Software application support

To contact a member of the IT Help Desk, email us at helpdesk@holyfamily.edu. You can also submit a request through the Help Desk's online system. A technician will respond to you within one business day. For in-person help on the Philadelphia campus, visit the IT Help Desk Office in the following locations:

• Main Campus (NE Campus): HFU Library – Lower Floor.
  • Monday - Thursday: 7:30 a.m. – 4:30 p.m.
    • Support is limited after 4:30 p.m. Monday–Thursday.
  • Friday: 7:30 a.m. - 4:30 p.m.*
• Newtown East & West (NWT E/W): Office is in West Campus, Left to the Lobby.
  • Monday - Friday: 8:00 a.m. – 4:00 p.m.*

* Summer Hours (May - August) every year may apply - always check the Help Desk website.

For urgent matters, we recommend reaching out during our full staffing hours or call us during our office hours at 267-341-3402. For more information and answers to frequently asked questions, visit the Help Desk Website.

Canvas Support Hotline

Canvas support live chat and the Canvas Support Hotline are available twenty-four hours a day to assist you with all of your Canvas needs. These options can be accessed through the Help menu in Canvas. For further support you can call the Canvas Support Hotline at 844-243-8404.

Accounts Setup

User Account Information

You will receive your user account information, which will allow you to log in to several campus systems and lab computers on campus.

Please refer to the following lists to determine which username to use when logging in to Holy Family software systems.

* Note: These systems use their authentication method and do not automatically update if you change your HFU password

ID Card (Tiger Tag)

The university provides students with an ID card, called Tiger Tag, that identifies the cardholder by picture, name, and function. In addition to identification, ID cards are necessary for building access, the use of the library, LRC, sports facilities, and printing from shared printers/copiers. Replacement Tiger Tags are $10; you can pay for them in Self-Service or stop by the Student Accounts Office in Holy Family Hall 215.

You will receive your Tiger Tag during student orientation. If you do not
receive your ID card for any reason, let us know by emailing at hfuid@holyfamily.edu with your professional photo and then obtain it in-person from the following locations:

• Main Campus (Northeast Campus): Campus Center – Security Desk
  • Monday-Friday: 9:00 AM – 4:00 pm
• Newtown East & West (NWT- E & W): Security Desk
  • Monday-Friday: 9:00 am – 4:00 pm

Please report lost or stolen ID cards immediately by visiting the Security Desk at any campus, calling 267-341-3333, or emailing hfuid@holyfamily.edu with your details. Lost or broken IDs will be replaced for a $10 fee. To initiate the payment online using Self-Service, or make your payment in-person at the Student Accounts Office (267-341-3202).

TigerWiFi

The University's enterprise wireless network is named "tigerWiFi". To configure the network on your wireless device, review the following documents:

• How to Connect Your Devices to tigerWIFI

Self-Service

Self-Service is a web-based tool that allows you to register for classes and to view your schedule once posted. You can log in to Self-Service directly or access it from the Holy Family webpage.

Microsoft Office 365

Holy Family students are eligible to download and install Microsoft Office 365 on up to five computers for free with their Holy family accounts as long as they are students with Holy Family University.

Sign in at Microsoft Online using your Holy Family email address and
password, click “Install Office apps” at the top, right-hand side of the
page, and choose “Office 365” from the drop-down menu. Follow the
onscreen instructions. Note: When you leave the University, your Office
365 license will end.

Password Reset

The University uses Single-Sign-On to connect many of your online accounts (Gmail, Self-Service, Canvas) with a single username and password. If you are unable to log in to applications or if you’ve just forgotten your password, follow the steps in the guide below to reset your password.

You will need to manually update the password for email clients on your mobile devices.

Printing Quota

All Holy Family students receive a printing quota of 400 sheets per year. You will have 400 complimentary sheets to use from July 1 through June 30. At the end of each 1-year printing period, your quota will automatically be refreshed with another 400 complimentary sheets.

If you use your entire quota before the 1-year printing period, you can add
additional sheets by adding Flex dollars to your Tiger Tag Account (with this link with Username & Password) or by visiting the Student Accounts Office - Room 202 HFH.

Hardware

Desktop/Laptop Setup

Full-time employees requiring a device receive one pre-installed with required software on their first day of employment. Log in using your Holy Family username and the password from Human Resources.

Printer/copiers setup & operation

PaperCut is Holy Family’s print management software. With PaperCut, you can securely print to any shared printer/copier on campus by simply swiping your Holy Family ID Card and pressing print. For additional help check our Printing Instructions website.

Shared printers (HFU-Find-Me-Print Printers) are primarily for printing 8 ½ X 11, but will accommodate other paper sizes via the Bypass Tray and other trays.

For detailed information on the sizes and types of paper that can be loaded into each tray of the machine, read Applicable Paper Types & Sharp MX-M365 User’s Manual.

Departments maintain a small stack of printer papers. All Holy Family employees and students are encouraged to print double-sided.

Printer/copier Locations

Commonly Used Applications

Canvas (Learning Management System)

Orientation to Canvas and Online Instruction is a self-paced, online course designed to familiarize you with the tools and concepts you need to know to successfully build and teach a course in Canvas.

Email

Holy Family University provides access to your email through Gmail, a web-based email service. Gmail provides unlimited mailbox storage, chat integration, and enhanced mail
search. Get Started with Gmail.

Google Workspace

Google Workspace is the new name for Google Apps, a suite of productivity software including Gmail, Google Calendar, Google Drive, and more. Holy Family makes Google Workspace available for faculty, staff, and students. Learn more about Google Workspace.

MS Office 365

Holy Family has partnered with Microsoft to provide Office 365 to all current students, staff, and faculty. Office 365 combines Microsoft Office applications and the cloud to create a more convenient, collaborative, and consistent work and file management outlet. Learn about Office 365 at the Office Training Center.

Classroom

Holy Family IT Department makes multi-purpose computer labs (and printing) available to students during the university’s regular operational hours.

Computer Labs

Labs are available to students when they are not in use as a classroom. Lab PCs can be accessed using the user’s name and password emailed to you by the Registrar’s Office. Printers are also available in most labs.

Students are required to abide by the Electronic Communications Acceptable Use Policy.

Practice Secure Computing

• Don’t share user accounts.
• Keep passwords private
• Never give out passwords in an email
• Don’t turn off anti-virus software
• Log out when you are away from your computer
• Don’t store confidential information on removable media or your hard drive
• Store important files on network drives (Q:), Google Drive
• Desktops are not backed up. Users are responsible for backing up and securing any files stored on the desktop.

Is something missing from our IT Guide? Did we get something wrong? Let us know by submitting a request through the Help Desk's online system.